1. What do the color variants mean?
The “color variants” are different themed palettes for your Mystery Surprise Scoop—such as Pink, Yellow, or Black. Each theme has a curated mix of items to match the vibe, making your unboxing look and feel extra magical.
2. How do I correctly submit a wish list, and how will wishes be fulfilled?
Simply leave your wish list in the order notes during checkout. Tell us your favorite colors, themes, or item types (e.g., “squishy toys,” “cute hair clips,” “gel pens”). We can’t promise every item will match your list, but we’ll do our very best to make your surprise as close to your dream as possible.
3. What should I do if my payment fails?
- Double-check card details and billing info.
- Contact your bank to ensure no blocks or restrictions.
- Try another payment method.
Still stuck? Reach out to us via the Contact Us page and we’ll help you complete your order.
4. What’s included in a Mystery Surprise Scoop?
Each scoop includes 20+ adorable items—from squishy toys and plushies to stationery and accessories—tailored to your chosen color theme.
5. Can I share my unboxing online?
Yes! We love seeing your reactions. Share your unboxing on TikTok and tag @litebord_Official for a chance to be featured on our page.
6. Do you restock items?
Our inventory changes often, and many items are limited edition. If you see a color variant or scoop you love, grab it before it’s gone!
7. How long will my order take to arrive?
Orders take up to 1-5 business days to process, plus 8–12 business days for delivery. You’ll receive tracking info once it ships. Full details are available on our Shipping Policy page.
8. Do you ship internationally?
Yes! We ship worldwide. Orders over $49 qualify for free standard international shipping.
9. Can I choose exactly what’s in my scoop?
Nope—that’s the fun part! You can share your preferences via the wish list, but the joy of a Mystery Scoop is the surprise.
10. Can I order scoops as gifts?
Yes! Just enter the recipient’s shipping address at checkout. You can also leave a gift note in the order notes section.
11. Do you offer bulk or wholesale orders?
We do! If you’d like to order large quantities for events, giveaways, or resale, contact us via our Contact Us page for pricing.
12. Can I request specific items or colors?
A: You can leave preferences in the order notes (e.g., favorite colors or items you don’t want), and we’ll do our best — but no guarantees. It’s a mystery after all!
13. Can I return or exchange my Mystery Box?
A: All sales are final. Because each scoop is a surprise and made to order, we don’t accept returns or exchanges.
14. What if my package is lost or stolen?
A: If your tracking shows “delivered” but you didn’t receive it, please contact USPS. We are not responsible for lost or stolen packages marked as delivered.
15. Can I cancel or change my order?
A: You can cancel within 30 minutes of placing your order. After that, all orders are final and cannot be changed or canceled.
16. What if I entered the wrong shipping address?
A: Please contact us immediately. If the order hasn’t shipped, we can update the address. Once shipped, we are not responsible for delivery errors due to incorrect addresses.
17. How can I contact you?
A: Email us anytime at support@litebord.com — we respond within 24 hours!